SunTrust Banks

The Suntrust bank on 101 S. king dr. charlotte NC. The ATM always has problems not working. I try to get cash out the machine it says temporary unavailable. when I call the branch the teller is rude and not nice. I just try to report the issue but it seems like it get on the teller nerves to take the message. some one needs to get a new update machine so some of these issues will not be a problem. Thank you