BJ's Wholesale Club reviews and complaints 1
View all 456 complaintsBJ's Wholesale Club - customer/manager service
I've been shopping at BJ's for three years, always experiencing wonderful customer service. Today, however was a different story. The cashier threw me an attitude when I questioned a coupon policy. Began taking her time going through the coupons, literally sat there for 10 minutes while she was 'sorting' 15 coupons. When I asked her why it was taking so long as this is never been an issue, she began taking even a longer time. She had to question the manager about a coupon-even though it was the same question, at the same time she was talking smack about me. Then I get home and even though she took my coupons, took eternity to sort them out, she did not even deduct all my coupons. This issue is not about the coupons or their policy, its about integrity, character and professionalism not exhibited by the cashier nor her manager.
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