CenturyLink

In May of 2014 I bought a house and moved. I contacted centurylink and they said they could save me money by going to direct tv and internet. I was currently a customer of centurylink and when the day came to have my internet service connected and the direct tv installer showed up I called to see when the centurylink would be connected. When I called they said I was unable to get internet at my new home. But the prior owner has internet and all of my neighbors have centurylink as well. I was told that I would have to wait until a "port" opened up and that they were full. I have been calling and checking every few months and still no internet. Why can't I get internet. My neighbor just got internet and he just moved in?