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CB Vacuum Cleaners Kirby 3018 Iva Drive, Independence, MO, 64057, US
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3018 Iva Drive, Independence, MO, 64057, US
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12:54 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction.

Kirby - Lack of product support

Over 10 years ago I bought a Kirby vacuum. I have never gotten any return calls from the Topeka, Kansas office that I was told to contact if I had problems. I was told I could call there to have bags sent to me but there is never any answer. The last two weeks, I have had issues with the vacuum running correctly. I found a website - - but the site never loads. I tried calling the local number in Kansas City, MO on Wornall Rd and it's now a financial loan office. I am done with Kirby. I will never recommend that anyone purchase this brand. I am on my way to Walmat now to get anything else! Even a carpet sweeper would be better than this Kirby. I regret the day I bought it. I only kept it this long because I paid so much money for it.

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Seattle, US
Jul 30, 2012 12:35 am EDT
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A good friend of mine works for Kirby and was telling me all about them and how amazing they r. So I bought a new Kriby Sentria about 3 years ago. Its been amazing and has helped with my alergies A LOT! When I bought it I bought it with the undertsanding that Kirby has a LIFETIME WARRENTY on their vacuums. People leave them in their wills even. Doesn't matter how old ur vacuum is, if its broken and unrepairable, Kirby will replace it with a new one... go to that link. It has all their customer service numbers. I don't know the number for customer service here in Washington but I'm sure u can find it online, their main office here is located in TACOMA, Wa there is also one in BREMERTON as well. I'm sure they can help point u in the right direction... they r super friendly and I know they can help u out. Good luck :)

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