CVS reviews and complaints 1
View all 3327 complaintsCVS - Pharmacy 1550 South New Florissant Road. Florissant MO
Multiple complaints.
1. First a year ago I had covid and was written a script at urgent care. Went to drive up window and this cvs refused to fill it because I had touched it. I had to go to another cvs who did fill it. Cant they wear gloves? 2. Second when an antibiotic eye drop was ordered the pharmacy did not have it, but automated system kept telling me it was "in process of being filled" I finally got a real pharmacist on the line who said they did not have it and would not be able to get it for at least a week. I could not wait a week I needed then. So why cant your automated system say it is on back order instead of saying it is in process? 3. Tried to fill my trulicity this week and automated system kept saying they needed to contact my doctor for order. My doctor said he called it in on oct 3rd. Problem was it was a few days too early and was due to be filled today but I got another message saying it would not be available till dec 15! Today is oct 15. I had to call my insurance company to get it straightened out.
Desired outcome: automated system to say something on back order instead of "in process" automated system should not say the doctor needs to be contacted for order when he already did. staff wear gloves and mask instead of refusing to fill script.
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