Michaels Stores reviews and complaints 1
View all 251 complaintsMichaels Stores - Return policy
I returned an Ashland string of LED lights, retail price $16.99, which were defective.
I did not have my receipt with me and expected an even exchange for the same item. I originally paid approximately $5.00 for the first set of lights due to 40% off and I used a $5.00 voucher. Upon the return, the 40% offer was still in effect but the $5.00 voucher was gone.
I ended paying $9.99, tax included, for a set of lights that should have been an even exchange.
Many stores can look up a recent purchase using the card with which merchandise was paid. Your difficulty in allowing returns is why Michaels will no longer be my go-to store for crafts and art supplies. I will be shopping else where and Michaels will be my last resort.
The young clerk who waited on me was very polite and was following Michael’s return policy.
Claimed loss: $9.99
Desired outcome: I would like a $9.99 refund
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