Shell reviews and complaints 1
View all 1175 complaintsShell - Malfunctioning gas pump resulting in overcharge for gas purchase
Date/Time: Saturday, Feb. 19, 2022, approx 12 noon
Location: Shell station @ Ford Road & Newburg in Westland, MI
Issue: Malfunctioning pump
The first issue I noticed was that the pump was very slow in filling my tank... It took at least 5 minutes to register $1.00 on the pump. Given the extreme cold temperature, I opted to wait for the tank to fill in my car. After approx 25 min, I looked at the pump and saw that it was at $41.00 and still running. When I exited the car, I saw that gas was running out of the gas tank and flowing down the side of my car onto my tire and flowing under the car. I immediately clicked the pump handle off and proceeded into the station to report this incident.
I spoke with the cashier, as well as the manager. The manager told me there was nothing that could be done as there is nothing wrong with his pumps. I frequent this station regularly and have never encountered this issue. He explained that the cold temperature (18 degrees) was causing the pump to work slower than usual.
I told the manager that I was willing to pay what I normally would pay for a fill up ($30.00), but he said I must have done something incorrectly with the pump and wished me "God Bless You" and walked away.
I have been a Shell customer for decades, and this type of service is totally unacceptable in my eyes. Thank you in advance for addressing this situation in a timely manner. My garage smells strongly even this evening of the smell of gasoline... not pleasant. Otherwise, I will be forced to contact my bank to contest this charge.
Desired outcome: My request is that Shell will do the right thing and take care of this situation by either crediting my credit card or by providing a gift card to compensate me for this inconvenience and the poor service I received at this station.
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Hi Ms Pickens.
Signs are posted to please monitor your car and pump as fuel is being dispensed. One reason is to protect problems from happening.
You'll want to address your concerns with the individual station for any issues dealing with this policy.