Tim Hortons

The same Tim Horton's in Riveview, Michigan on Pennslyvania and Fort St has the worst service on a consistent basis. I have been going there for awhile and they always mess up my order or never have the product I'm requesting like Splenda or toasted bagels due to their toaster not working. I mean what company is in the coffee business and does not have Splenda or their ice Capp machine isn't working. They need a serious staff change and it starts from the top down. I keep going back thinking that they just had a bad day but this happens all the time. Sincerely, frustrated customer.