Tim Hortons

So I went to Tim Hortons this morning and ordered a pumpkin spice latte and breakfast sandwich. When I got to the window and received my drink, it wasn't hot. I didn't specify whether I wanted hot or cold and they gave me a cold one so maybe that's my fault so I didn't complain. Then I Pulled past the window through the drive thru, took a sip and HATED it... so I went inside to let them know I was unhappy and see if I could get my money back. The gentleman at the counter told me it wasn't his fault that I didn't like it... I do not believe it was made correctly. I couldn't take any pumpkin and it tasted like very burnt coffee.