Chrysler reviews and complaints 1
View all 681 complaintsChrysler - deposit refund refusal
I visited Westborn Dodge to purchase a 2015 Charger. I gave a deposit for a vehicle, at that time I was told that my deposit would be refunded. I was not told that there were any stimulations on if my deposit would be refunded. I told the sales man what I wanted on my vehicle and he assured me that he could deliver. About a week later the vehicle came in, and to my surprise it was not the vehicle I asked for. I went to the dealership to get my deposit back and they are refusing to give me my money until the vehicle is sold. First of all, I will never know when the vehicle will be sold and I was never told that this may happen. Also, I've talked with the sales man (Scott) plenty of times, he never addressed me by my name EVER! I contacted another dealership and was told that this is against the law. I will never go back to Westborn Dodge and I suggest anyone looking for a vehicle to look elsewhere. It has been 2 weeks and I'm still going through processes on how to get my deposit back on a vehicle I never purchased or signed any papers for. This is the 3rd car I've purchased and the worse car buying experience I have encountered. The asst. sales manager was rude and the sales manager would not even come out of his office to address me or the situation.
Did this ever get fixed?
I am going threw the same issue.
It was resolved after 3 weeks. However, before that happened I had to contact channel 7 news (Call for Action), because I was going to put this whole thing on the news. Once someone from channel 7 contacted the sales manager from the dealership, I was then contacted by the asst. sales manager to come get my deposit back. I ended up purchasing a vehicle from a whole other dealership and driving it to Westborn to get my deposit back. My experience was over 3 years ago, and it’s a shame that they’re still doing this to people. Take this situation as far as you feel the need to. Good luck with everything!