Morgan Properties reviews and complaints 2
View all 305 complaintsMorgan Properties - Townhomes at Diamond Ridge
On April 15 i noticed my clothes dryer was not drying close. I place a work request and received no response for a week. On April 23 i placed another work request for the dryer and heard nothing. On April 25 a maintenance worker came by and told me I needed a new thermostat and he would be right back. For the next two weeks I've heard nothing. On May 9th i sent another maintenance request i heard nothing. On May 12 i received a call from someone staying that my steps were fixed and was i satisfied with the work. I explained to them my unit does not have steps i have a problem with my dryer. They informed me that they will call me back and give me an update on my request. I heard nothing. But i did notice my 3 work request stated they were completed. I attempted to call the property management each day only to receive a voice mail and to leave a message. It has been two weeks and no one has returned my call.
Desired outcome: I just want to know what's going on. And when can I expect my dryer to be fully functional
This complaint has been resolved automatically due to user's inactivity.
Morgan Properties - move out charges
My lease was scheduled for renewal on October 16 2018. I informed the complex that I was in the process of closing on a new home and was unsure how long I would need to renew. The person that answered the phone stated no problem, just let us know when you have a date. Call back when the date was determined and proceeded as instructed. Later I received a notice that I owe 4086 dollars, made several calls to the leasing office, promised a return call to no avail. Matter was sent to collections where the representative was not eager to assist. Tried calling the corporate office and received no answer. I went to voice nail and was unable to leave a message because the mailbox was full. Til this date, the fee is recorded on my credit report and I am unable to resolve the matter with the company because you can get to a live representative.
The complaint has been investigated and resolved to the customer's satisfaction.
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