Marshalls reviews and complaints 1
View all 302 complaintsMarshalls - Lack of customer service - blatant bias
Today, 6/8/2021, @ 6:50pm The greeter at the Owings Mills, MD, location did not greet us or acknowledge us when we walked in nor did she say anything to us or acknowledge us as we were leaving your store. However, the person who happened to be a different ethnicity than us, but was the same as the greeter, who was directly behind us got a acknowledgement of "have a nice night" from your employee. Mind you we actually bought something from your store when the lady behind us did not. As a business your employees should acknowledge all customers regardless of their feelings about their race. I would encourage you to train your employees to focus on having the same overall customer service for each person who walks in your store and treat them the same regardless of what their race/ethnicity. Thank you and have a nice night.
Desired outcome: Employee to treat all customers the same-Retraining
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