Giant Food / Giant of Maryland

Once a week I take my elderly grandfather to the Giant on Merrit Blvd. On 9/28/2023 the cashier Donna was extremely out of line and very rude. I always help bag both of our carts after the cashier is finished bagging to help the process go smoother. I politely asked Donna if she could hand me the bags. She replied with I can't move my arm that way. I replied with no worries I understand. Can you turn the bag holder so I can load them. Donna then snapped at me saying that she has the bag holder locked for her safety. Then she started to smash our groceries and slam the bag on the bag spinner. Then I told her do not smash our groceries. At this point the front of the house Manager is approaching us. I relate to the manager what happened as Donna was Interrupting the whole time. Then as the manager finishes the transaction. I can hear Donna talking about me and my grandfather to the person behind us as if we were the problem. Telling her that some people have bad days. This is a grown woman acting like a child and poorly portraying your company. I come in there once a week and I absolutely love all the employees. Annabel the cashier is awesome, and Sean the deli guy is awesome as well! And Keith is my main homie always asking me if I found my gluten free food. Donna is 100% not part of the awesome vibes there, not to mention I had to come back on the same day because she charged us twice for something.

My name is kiena Hicklen I been waiting at this giants in dundalk 21222 for over an hour for my pick up order. My time slot is 7-8 pm I check in at 7pm and it's now 8:15 amd haven't received my order. Just went in there for the 3rd time and they tell me I have to wait another 30min for my order. This is bad customer services. Then he told me I have to wait for him to call me. Why do I have to wait for him to call. My order should've been ready now and bought out to me. This bad customer service.

The following events happened on every monday wednesday and saturday I have gone to giant. Location most giants. Persons involved me and my other halfs mouth.

Bad fresh food a-z. The fruit, watermelon spoiled everytime, the lettuce is plastic or like wet mold. The bakery needs a complete overhaul. Cake gross, every kind. Good 👍 pumpkin pie when it's in. On saturday make 2 trays of deli sides bc people shop when they have a day off. Last monday morning blues 🎷 just smacked you bc you willnot find anything on monday before work.. Just sayin. Stay away chicken in deli gray. But they do have a awesome new mens section, friendly employees, and good service.