To whom it may concern at Corporate:
On January 19 2019. I went to the Costco Tire department, to get an nail in my left rear tire fixed. I arrived there at 10:30 am, one of the employees in the tire department said it would be at least 3.5 to 4hours, and i'll have to go to the front counter to proceed with the paper work. so i quickly parked the car, went to the front counter and there I waited 40 minutes in line to get served, with approximently 6 people ahead of me. one guy at the register to start. About 25 minutes in, they get an extra person to help. I then received paper work that stated time of process, at time in 11:10:58 am. time out 17:17:37 pm. On paper that is 6 hours later, not counting the 40 minutes waiting to Receive my paper work. Just for an nail in the tire that could take 10 to 15 minutes. This is unacceptable, Of the wait time. this should of been bump up in its time due to the Circumstance of task at hand. The time took longer than stated. Actual time arriving 10:30 am, time leaving 5:17 pm. The time spent at Costco is very unacceptable.
No real news here. Costco treats its customers like cattle. My last trip to Costco, Marina Del Rey, CA (which has a "D" rating by the local Better Business Bureau by the way) started with an unannounced change in hours for their "more expendable cattle", causing me to wait outside for 20 minutes before being allowed to enter the palace. Once inside, I did my shopping and got in line to pay. There were 2 cashier clerks and one of them accidentally dumped my 1 gallon bottle of car wash soap on the floor, causing a major spill and bringing the cattle-drive to a standstill. While she spent a couple of minutes mopping up the mess, rather than walk over and fetch a replacement bottle, the second clerk just stood there. After the mess was cleaned up, I asked why they had not taken a minute to get another bottle and they said they would, and started to take the customer behind me. I insisted on not being passed over and said I would not pay until they took 60 seconds to get another bottle. After several minutes, a manager comes by. Now we have 3 employees standing around doing nothing, when all they had to do was get another bottle and I would be on my merry way. Not good enough for the cattle-drivers - the manager rudely voided my sale and took the next customer. Yep, must keep the herd moving at all costs even if we lose one cow. So rather than spend 60 seconds to correct the problem, they chose to spend 15 minutes re-stocking my groceries and piss off a customer. Nice.