13463 Washington Boulevard, Marina del Rey, CA, 90292, US
Fri 9:00 am - 8:30 pm Working Hours
Sun:9:00 am - 6:00 pm
Mon:9:00 am - 8:30 pm
Tue:9:00 am - 8:30 pm
Wed:9:00 am - 8:30 pm
Thu:9:00 am - 8:30 pm
Fri:9:00 am - 8:30 pm
Sat:9:00 am - 6:00 pm

Reviews and Complaints

tire department

To whom it may concern at Corporate:
On January 19 2019. I went to the Costco Tire department, to get an nail in my left rear tire fixed. I arrived there at 10:30 am, one of the employees in the tire department said it would be at least 3.5 to 4hours, and i'll have to go to the front counter to proceed with the paper work. so i quickly parked the car, went to the front counter and there I waited 40 minutes in line to get served, with approximently 6 people ahead of me. one guy at the register to start. About 25 minutes in, they get an extra person to help. I then received paper work that stated time of process, at time in 11:10:58 am. time out 17:17:37 pm. On paper that is 6 hours later, not counting the 40 minutes waiting to Receive my paper work. Just for an nail in the tire that could take 10 to 15 minutes. This is unacceptable, Of the wait time. this should of been bump up in its time due to the Circumstance of task at hand. The time took longer than stated. Actual time arriving 10:30 am, time leaving 5:17 pm. The time spent at Costco is very unacceptable.

tire department

Costco Wholesale

terrible service!

No real news here. Costco treats its customers like cattle. My last trip to Costco, Marina Del Rey, CA (which has a "D" rating by the local Better Business Bureau by the way) started with an unannounced change in hours for their "more expendable cattle", causing me to wait outside for 20 minutes before being allowed to enter the palace. Once inside, I did my shopping and got in line to pay. There were 2 cashier clerks and one of them accidentally dumped my 1 gallon bottle of car wash soap on the floor, causing a major spill and bringing the cattle-drive to a standstill. While she spent a couple of minutes mopping up the mess, rather than walk over and fetch a replacement bottle, the second clerk just stood there. After the mess was cleaned up, I asked why they had not taken a minute to get another bottle and they said they would, and started to take the customer behind me. I insisted on not being passed over and said I would not pay until they took 60 seconds to get another bottle. After several minutes, a manager comes by. Now we have 3 employees standing around doing nothing, when all they had to do was get another bottle and I would be on my merry way. Not good enough for the cattle-drivers - the manager rudely voided my sale and took the next customer. Yep, must keep the herd moving at all costs even if we lose one cow. So rather than spend 60 seconds to correct the problem, they chose to spend 15 minutes re-stocking my groceries and piss off a customer. Nice.

  • Mi
    Michelle Jan 30, 2008

    I called Costco today to order a cake and was told their bakery doesn't have a phone, all orders must be placed at the store... That's great customer service!! I really don't have anything better to do with my time and gas. Thanks Costco for the cost savings.

    We have decided to not review our service...

    0 Votes
  • Bo
    BobSerrell Feb 18, 2008

    Obviously you have an anger problem and an unable to control it even in the most minor of life's circumstances. And now you expect to post it here and get people's attention. But it says terrible things about an immature, boorish person like you. Please complain to the wall because others of us out here can tell a loser when we hear one.

    -1 Votes
  • Tr
    Trin Apr 23, 2008

    "The second clerk" Um the cashier maybe? Normally Cashiers cannot leave their tills, at all my cash jobs we couldn't be out of sight of our till. I understand that. The point of Costco is to keep up the pace and get members through quickly, whats wrong with the cashier helping the next person while you wait? Your the one holding put the line by refusing to pay and wasting other peoples time behind you. The manager did nothing? No the manager was thinking of the people BEHIND you hoping to please the other non-irrational people who weren't being childish "refusing to pay"

    Changed their hours without notice? Hm, did you actually check the hours on the sign?? Did you expect a phone call telling you that they've changed their hours? Ya most places don't do that.

    And yes normally most places open in the morning with two cashiers, I've seen 4 opening at Costco most of the time.

    Costco has the highest Member-Service I've ever seen, they respect and care for their members, it's irrational people who think because they're paying for a membership that they should be able to walk all over the employees.

    Your very rude. I've dealt with Costco since I was a little kid an am now 21. Recently I saw them give a little boy a free sundae when he was upset over getting his passport picture he was scared of the camera.

    -1 Votes
  • gesserfan Aug 04, 2010

    i think you need to chill. it was what, an extra 15 minutes or so you had to wait?

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem