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PDFFiller - Unauthorized charge/even submitted a “test deposit and debit” 3 weeks prior to attempting the real debit. Thieves!!!
On march 2 2020 pdffiller credited my account.01 cent and debited it back. I have never in my life used or even heard of this company/app. I even checked my subscriptions and offloaded apps. Nothing. My bank called me to inform me of a flagged charge for $96.00 that occurred at 6 am march 26th 2020. I had not even been awake at that hour! I've had to cancel my card that I have no idea how they even came to have. After they cancelled my debit card I now receive an email from pdffiller on march 26th informing me that my charge did not go through and to update payment info. When the bank called me on march 26th proor to that email I even searched my inbox for any emails pertaining to this company looking for some sort of sign up confirmation or any type of contact I may have received. Nothing. Now I am very scared as to how my email and card number etc was obtained and who else they may have sold this info to. I'm having to go through all of my statements to check on anything else that may have gone unnoticed. I will be filing charges for sure! This is theft on multiple levels!
The complaint has been investigated and resolved to the customer’s satisfaction.
we are very sorry for any confusion/stress caused by the transactions and our email!
Since you are not mentioning your real name or your email here - we can't really track anything at the moment!
Have you tried emailing Support as it is indicated in the email (see your screenshot)? If yes, can we have the ticket number? If not - please, note that you can also live chat here: https://www.pdffiller.com/en/support.htm
Our Support agents are working 24/7 and we can settle this really quickly. If you supply them with that email address and the last 4 digits of the card that was charged - they will be able to tell you the whole story straight away. And you can surely get your refund, in full and instantly, no worries.
All I can say for now: if you were charged 1 cent and then got it back - that means you (or somebody in your office/home with full access to your card and your email) registered for our free trial. This is our usual verification process. And once this free trial was over (and was not cancelled in advanced) - there was our usual subscription charge.
I would like to re-emphasize: all you need to do is contact our Support, via email or live chat - this can be investigated and settled really quickly.
Also, please, rest assured we NEVER transmit any data we got from users any further, to any third parties!Whatever data you've provided to us - would be automatically deleted, once this case is fully settled. There is absolutely no reason to worry.
Hope this helps!
Latest PDFFiller Reviews
Unauthorised charge How are you charging for a cancelled subscription? And why do you still have clients' personal bank details?? Transform Your PDF Experience with pdfFiller It is a great tool that anybody can use The product is very good and it works very nice andGiving a Voice to Consumers
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And also. No. The whole household office scenario is not possible at all. Not going to give out specifics as of why because you just crossed so many lines So why would you DARE accuse me of being incompetent with my financial information or even pretend to know my private or work life and surroundings. Yes I have spoken with support and at first I was told it was only an after hours answering service. I called back and what is previously mentioned is noted. Not only was I charged, with the test cent, then charged again almost one hundred dollars. No notice, no verification emails, not a single history that I ever signed up for this and nothing to even hint at being charged! Basically you’re saying it is not at all possible for this to happen and it was at my fault because someone around me did this using my info and then showed no proof of anything until my bank caught it. Yet there are NUMEROUS complaints of this exact thing happening. That makes sense then! Hope this helps!
First and foremost, I would like to apologize if our assumption about the potential reasons behind this situation looks like an accusation to you. This was NEVER our intention. This is just something happening once a while to some of our customers, that’s why we assumed this might be a reason. It’s good to know that it is not!
Secondly, we fully understand why you do not want to go publish with your real name on a third-party platform. But at the same time - this makes our hands tight as we can’t find the case in our database and/or say something specific right here, directly on Complaintsboard.
As an alternative, we can offer you our Support live chats for real-time communication. Here: https://www.pdffiller.com/en/support.htm
And also separately for Billing issues here: https://www.pdffiller.com/en/billing?sl=support
Our support agents are always ready to provide detailed information on one-cent verification method (which is also used by Amazon and Netflix, by the way, completely legit and not invented by us), what sort of information we collect and store and how we got your data, in the first place. They are also ready to supply all necessary screenshots.
At the same time, we would like to emphasize that even on this site alone (Complaintsboard), the percentage of our resolved cases is almost 70%. In the absolute majority of these resolved cases we were able to find a quick and mutually beneficial solution because people cooperated with us and provided the needed data.
Thirdly and finally, you can unsubscribe from Sarah’s emails in any of these emails, at the very bottom there is the Unsubscribe option.
We are hopeful to see you in one of our chats and settle this as soonest!
Thank you in advance for your cooperation!
Yes I have already spoken with your “team” and I was told that very thing was cancelled, removed, unsubscribed and still I am getting emails from “sarah” from pdffiller. I do not have to give out my name as I’ve already reported it to the necessary agencies and there is nothing to refund due to my BANK flagging as fraud/unauthorized charges and calling me. I have asked to be removed and I am not interested in products especially now since the company was going to charge me anyway regardless of my interest. I am already on the do not call/contact/mail list and I will be reporting this as well. This is bogus and clearly unprofessional to harass someone after you could not charge them and then expect me to give you my name on a complaint forum? No thank you. I see I’m not the only one this has happened to and your comments confirmed that as you would have been able to easily pin who I was considering it just happened. An agent reluctantly gave out an IP address that the subscription supposedly came from, but I do not believe that for a minute considering how he kept trying to say he emailed it and then had several minutes trying to figure out what to give me as far as any info regarding the IP or region/OS it came from as I informed him that his first email regarding my subscription cancellation came through just fine, but the email he claims he sent three times with my request for info did not come. I make charges online all the time so why would my bank flag this particular one? My guess is it’s already a high risk or known scam. That test credit and debit Days after the supposed free trial sign up and then no confirmation email no nothing before my account is attempted to be denoted $96 is exactly what happens when your financial information is stolen. I will be prosecuting if possible as you have absolutely no confirmation that I authorized any such charge and now still sending me spammy emails!