Zips Car Wash

I use several of the Zips carwashes in the Shreveport, La area. I have been a member for several years and my vehicle has been damaged a few times through those years. I had to file a claim for 1 because it sliced my valve stem and I had to get my tire fixed but I never filed a claim on the others because I figured its bound to happen in a car wash at times and I could fix those things myself (trim pieces and mirror covers being knocked off or loose) but this time the wash on pines rd tore my whole rear spoiler off and broke it into about 5 pieces so? I couldn't repair it myself this time. I have gone to the manager several times and I have gotten damage/repair estimates from 2 places like he instructed me to do. I gave him my forms and he submitted it into their system but I haven't heard from anyone. I call them daily and I get the message that their phone lines are down. I got through 1 time to customer service, she reached out to the district manager and said that I would hear back from him within 72 hrs. I still haven't heard from anyone and its been several weeks. I try to call customer service but get the same message about the phone lines. I'm not trying to get over on anyone, I just want my spoiler replaced! This has been going on since November 2021 and its February 2022 now.