Checkers & Rally's

I realize the pandemic has teamed havoc on EVERYTHING, but if it's used as a first comeback to excuse unacceptable service, I believe that leads to destruction. That said, I hope "the top" takes my complaint seriously and makes it a priority in this chain to make improvements and therefore enhancing your bottom line.
First, I love Rally's! In my opinion, your food and prices are great. The coupons brought me to try Rally's and the taste kept me coming back! However, over the past year, I've seen troubling issues with every Rally's I've been to. Have you changed your management structure, training procedures, etc.? Seeing this new approach makes me want to come to one of your corporate planning meetings and give you "layman"- yet intelligent input to bring Rally's BACK! I guarantee it would be the best investment you have ever made to have me!
Our local Rally's in Leitchfield, Kentucky has seen continued failures. (this you know) I've overlooked previous issues and not reported them to higher ups - but my two visits yesterday are over the top! First, as my coupons are about to expire - (here is a freebie for you corporate)- WHY have such short expiration dates-when you PAY for same or ver similar one's coming out the next month? Waste of money - AND customers would LOVE this - increasing customer base instantly! To take this concept further - accept ANY competitor's coupons! WOW! this move costs you ZERO!
Are you LISTENING yet?
I was charged $1.30 for a ticket that SHOULD of been $1.09. (6% state tax +3%local restaurant tax)-the employee NOR the manager even KNEW the local tax %!). I tried to educate them there at the drive thru - but both had NO CLUE - (I'm a retired educator of 33+ years - I know when I'm beating a dead horse-)! (Pun intended)! Lol. But seriously, this ISN'T funny. I paid the.21 extra as they kept saying that's what the register says-! I highly advise someone check on how their registers are set up BEFORE legal action is pursued if the wrong person sees this! Then later, I went back to use another coupon (why have only one coupon per visit - makes NO SENSE!). This time, I had researched to make sure of the 3% local restaurant tax and yes, I was correct. I ordered two spicy chicken sandwiches for $2.00. My ticket SHOULD of been $2.18. (6% state tax plus 3% restaurant tax)- I gave them a $5.00 bill and after having the manager to add my coupon and God only knows what else - after being told to pull up and they would bring my change - they brought me - guess what! $2.18! 🙄. By some unbelievable situation you are not following me - the correct change should of been $2.82! Believe me when I warn you that this store will FAIL if SOMETHING doesn't intervene immediately!
Respectfully,
Nancy Hack
207 Highland Terrace
Leitchfield, Kentucky 42754
[protected].