Dillons

My husband and I have monthly prescriptions that we fill at Dillons Pharmacy and recently, we both had medication dosage changes. We filled the changes and within a few weeks received texts that our refills were ready for pickup. When we went for pickup through the drive-thru, we did not realize we had the incorrect dosage until we were home. When I called about this, I was told that even though it was Dillons' error, I could not bring the medications back. I was jilted out of my co-share balance and my insurance company was billed for a medication that could not be used. This has happened for three different medications. This is very upsetting!

I would like to ask Dillons to look at their processes and find a resolution to this problem.