Checkers & Rally's

Went to rallys with my son in Anderson Indiana, had a coupon and it should have been just over $11, they charged him over $19, I went in, they were supposed to have the store manager call me to rectify the situation but it never happened, I contacted corporate, they took all information and still have not given my son back the difference from the overcharge. My son is mentally disabled!

Online ordering is a great thing when you can actually pull up at the time your confirmation says and receiver food. That is not the case here! I pull up to get my online order for her to tell me that it is store policy that they do not cook food till you pull up to pickup window. Hummm! Why online order than? Is this actually a policy? If so, why does it not state your order will not be cooked till arrival at pickup window. Instead, it says your order will be ready for pickup at such and such time. I love rally's but have had nothing but horrible service dealing with the customer service at this location!