Pizza Hut reviews and complaints 1
View all 2947 complaintsPizza Hut - Terrible and unethical service
We went in for a dine in experience at the Pizza Hut in Yorkville, Illinois, USA. This was Friday, April 16th around 6 pm.
Little did we know that we were in for one of our worst culinary experiences.
After waiting for 20 minutes to be seated in an empty restaurant, it took another 10-15 minutes for the server to come out and take our order. She was decidedly distracted and rushed us through the order. I gave mine and she forgot about taking an order for my wife.
After getting the order, she rushed inside (didn't ask my wife about her drink). Then began an inordinately, excruciating wait for 2 simple pan pizzas. After waiting for close to 45 minutes and not even receiving the drink (which was plain water); we decided that we'd had enough. It's likely that they wanted to keep the pizzas for themselves and/or were racially prejudiced after looking at us (Asians).
We will never be recommending or visiting this place again.
Desired outcome: They should have brought out the water at a minimum and given us an estimate of how long it would take.
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