The UPS Store

I went to The UPS store located on RT 59 (sutton) and Irving Park rd to ship an international package weighing 8 lbs. I paid $98.95 and they said it will be delivered in 6-10 business day. They provided me with tracking # to track the shipment. Next day I went online to track the package and It told me, tracking # cannot be found. So I called the store and they told me it has not been shipped out of store yet. I called that evening it was still not shipped. I asked them why it has not left the store. They told me because owner hasn’t had a chance to take it to the post office. The package was not shipped for at least 2 days or more. Now, 8 days later, I am still not able to track it. I left messages at the store and they said owner is going to call back. never got the call back. They charged me $98 for that shipment and I am not able to track it and it was not shipped for 2 days out of the UPS store. I could have taken that package to post office and would have paid half of the price. The manager or the owner named Anthony at this store has no courtesy or customer service skills. He would not apologize for it being not shipped for 2 days. On top, he was very rude and had really bad attitude. I have never seen anybody in service business with that kind of attitude. I would never ever go to this UPS store and will think twice about going to other UPS store. He told me he doesn’t care about any reviews and complaints.