7720 N University St, Peoria, IL, 61614, US
Sat 5:00 am - 12:00 am Working Hours
Sun:6:00 am - 12:00 am
Mon:5:00 am - 12:00 am
Tue:5:00 am - 12:00 am
Wed:5:00 am - 12:00 am
Thu:5:00 am - 12:00 am
Fri:5:00 am - 12:00 am
Sat:5:00 am - 12:00 am

Reviews and Complaints

McDonald'scannot get my order right/bad customer service

For the past 3 or 4 times that I have ordered at this Mcdonald's branch (this is the branch in University and Pioneer Parkway), it has been horrible. They always give me the wrong order. We always order a large Big Mac value meal (no pickles and onions), and a large Chicken Selects (5 piece). They always either give me either a big mac WITH PICKLES AND ONION, or give me a 3-piece chicken selects. Obviously they don't listen to us whenever we order, because I oftentimes repeat my order loudly 2 times. I called the customer service number they have printed on the Mcdonald's paper bag that carries all the food. A few days later, I get some coupons for a free value meal. So we go back today to use one coupon. We get to the first window at drive through and the woman is the same woman who always gets the order wrong. She oftentimes would be in so much hurry, she would literally tap on the window or table and act like she is waiting for us to move along so quickly without checking our order. I used to not check the order, but ever since they have been giving us the wrong food, we check our food very carefully. The woman then proceeds very rudely and says she cannot accept the coupon because we ordered for a large value meal. Uhmmmmmmmm we had said at the window that we have a coupon for a free value meal, and she did not say it back then. No where in the coupon says that they cannot accept it for a Large extra value meal. I had used one of these coupons before at a different Mcdonald's location and it was not an issue at all. I think this Mcdonald's location has bad employees who do not know the meaning of Good Customer service. I feel bad for the owner of this Mcdonald's franchise location. I am just glad there are other McDonald's locations in Peoria, Illinois (there are 3 other branches and I have not had any problems with these other branches at all). BEWARE OF THE MCDONALDS BRANCH IN UNIVERSITY AND PIONEER PARKWAY. Go there are your own risk.

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