Lexus

Purchasing a 2019 Lexus 350 RX in July from this dealership has become a nightmare. When purchasing this vehicle, I thoroughly explained my need for a navigation system that mirrored "Waze". However, I was misled by both my sales person and especially, the technical advisor, who definitely stated that the system did everything "Waze" can do . After purchasing my car and using this inferior system, I responded to the three surveys that I received, stating my problem. The Used Car Manager called & said he'd 'work with me' on a 2020 when they arrived, which will have the "Waze"/ApplePlay capability. Had I know this when I purchased the car, I could have waited 3 months until the 2020's arrived. After this, I received a letter from the dealership, telling me that were denying me credit for this purchase, which, naturally 'dinged' my credit rating. I PAID CASH FOR THIS CAR! After receiving this letter, I contacted the General Manager, who also said he'd work with me and call me with details on September 3th or 4th, the latest. Since September 4th, I have left at least 8 messages and emailed the General Manager 4 times. By the way, the General Manager's voicemail box has been full for over week, so the only way I could leave a message was with the phone operator or one of the Sales Managers, which I did. As of now, I still have not received a return phone call or email. THIS IS THE WORST SERVICE I HAVE EVER RECEIVED FROM ANY BUSINESS and would appreciate justifiable recourse.