O'Reilly Auto Parts

Oriellys store here in Jasper has became the talk of this town, customer service drone the manager and some employees leave little to be desired, had to wait 15 mins to get checked out as the manager ( asst. ? ) payed more attention to the other employees then myself, phone ringing and ringing, complete chaos all around . It's virtually impossible to try and refund your purchase's here anymore as the employees are either preoccupied with one another or just do not care . The store and its company charisma had started going down hill before Wanda left, it's worse now and the constant disappointments, bad mouthing the store, it's employees lack I professionalism have left customers old and new going to other establishments to receives their parts, etc...

A recent visit to the Oriellys in Jasper, Ga., where I've been a frequent customer for years left me dumb founded. I've seen the changes in the store, the turn over of employees and management, I have to say the store, it's environment and some of the employees left me very disappointed . While trying to purchase my parts, the phones ringing continuously, store wasn't that busy, yet I waited for 10mins. to get checked out . A couple employees and management talking, cutting up, teasing each other, having a party of their own it seemed, while customers are waiting, phones ringing, stores chaotic, making me feel as if I had walked into a kindergarten class . The customer service here in the last couple of months has took a turn for the worst, each visit has been longer waiting, almost no attention to others, myself as a paying customer for many years, ones that were once attentive, courteous, helpful, employees seemed to be lost, confused, short, and rude . Once a nice store with good employees, now has become the talk of the town for its lack of customer service, fraternizing of male / female employees who all seem to be distracted, unsure who's in charge . This store needs a make over and "Fast" ! A little patience, a smile, acknowledgement goes along way ! After all without the customers, You wouldn't be getting paid !