Michaels Stores

I ordered a custom framing product from your store on October 27, 2023. Estimated delivery date was November 10, 2023. I was called to let me know there was problems and I would not get the item until November 17, 2023 I said no problem. I was notified on November 14, 2023 the item would not be ready on the 17th. At this point I responded I do not want the item framed and would be in to pick up my picture and process the refund. I was told to hold on and the person returned to inform me it would be okay. I went in today November 19, 2023 to pick up picture and process the refund and was told by the framing manager, Taiondra, I was only entitled to a 20% refund of the $262. 99 paid in full for the framing. In fact she insisted I would only get $24.00. I want the entire amount refunded to the original form of payment immediately. I appreciate your prompt reply so I can know how to precede on this matter.