Best Western International

The rooms were not clean, one had a strong mold odor, another had roaches. Customer service was terrible — the front desk agents did not express any alarm to the conditions of the rooms and very bluntly said either we can switch you to another room or give you a refund the for your additional days.

I'd like either a full or partial reimbursement for having to switch hotels in the middle of a conference and incurring an additional, unplanned, cost.