Best Western International

This complaint is about Best Western Premier Crown Chase Inn and Suites in Denton, TX.
This hotel does not keep their guests safe and protected from coronavirus exposure. The hotel does not enforce the mask/sanitation COVID19 rules. The hotel subjects their guest to significant health risks and stress as the result of that.

I had to travel long ways, and due to my family being high risk, forced myself to drive for a few days instead of flying to minimize the risk of exposure to coronavirus. I took every precaution and not only drove but was wearing double KN95 mask. When I checked in a hotel I asked a room on a low floor to avoid taking elevators. And I sanitized every spot in my room with my own sanitizer.

The next morning when taking my bag downstairs, I ran into a cleaning lady cleaning a room across from mine. She has no mask on. She was breathing/sneezing right on the surfaces she just sanitized. Not to mention that the virus can hang in the air of the room for quite a long time. I asked her if she was supposed to wear a mask. She got a mask out of the pocket and put it on. She thought I left, however I came back for more stuff from my room, and guess what? Right, she had no mask on again. When she saw me she was trying to pull it up :):) Then when I was leaving my room, the mask was handing somewhere between her neck and her mouth.

I went to the management to report the issue. The general manager, Mrs. Casey Martin, has no idea of what was going on upstairs, no one was monitoring the cleaning person's compliance, and she was rude and condescending. Mostly important, she was trying to convince me that the hotel was very strict in enforcing the COVID19 regulations. It is as if I did not just witness myself how they were doing that.

I have no reason to believe that my room was cleaned in any different manner, and now I am isolating myself from my family, who is extremely high risk, until I get the results of the COVID19 test.

Stay healthy, stay safe, and stay away from this hotel and all other similar places which are run by an army of these incompetent Casey Martins.