A&E Factory Service

I purchased an extended warranty from this company on a whirlpool refrigeratot Ipurchased at Lowes. The fridge is 18 mos old and they ahave attempted to repair it 12 times without success. I am told by the resolution hotline the service tech has to deem it unrepairable in order to replace the fridge and the service tech tells me they can only do what their boos that they speak with while repairing the fridge tells them to do. Their "boss refuses to speak to me[ the customer]. Whirlpool says it is not covered since the factory warranty ran out at one year, however they came to repair starting at fridge age of ten mos. Lowes says since we didn't buy the warranty through them there is nothing they can do.. helpppppp