Pollo Tropical reviews and complaints 1
View all 97 complaintsPollo Tropical - Drive-thru female staff
On 8/18/19 around 815 pm. I arrived in the drive thru and awaited approx. 10 mintues. I started saying hello, hello after two cars at the main 1st drive up placed their orders. A female order taker came on and said hello in a nasty tone. I proceeded to say hello again and she was like hello can you please wait ( like I was bothering her) I said I already have been waiting here for 10mins. She then said in a Loud voice... WELLLL WAIT SOME MORE! I said ohh never mind .. you just lost me as a customer and I'll never order from here again. She then yells WHAT DID YOU JUST SAY and I drove off and asked the male drive thru cashier for the manager . Eventhough the manager showed up at the window wearing a headset. She claimed not to have heard anything. I explained to her what her female order taker said and that her attiude was unexceptable and she HAD VERY POOR CUSTOMER SERVICE! the mangaer did inform me that they are "really busy" tonight! but she will talk to her employee. I don't care how busy it is . Customer service is key to having a successful business!
Latest Pollo Tropical Reviews
A very bad experience! Incorrect Food Item Delivery and pollo tropical ap Good order Cuban SandwichGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!