Dollar Tree reviews and complaints 1
View all 2963 complaintsDollar Tree - Cashier - racist attitude - yelling at me
I was at store 1361 E Vine st Kissimmee Fl 34744 today at 12:44pm had 2 items in my hand to pay for. there were 2 registers open so I went t the one closest to me. Only one person being rung out. The cashier says something and I realize she's talking to me but cant understand. It appeared to be Spanish and I told I was sorry but I didn't understand what she was saying. She starts yelling at me CLOSED CLOSED CLOSED. I then realize everyone is looking at me. So I chucked out of embarrassment and said "oh ok"
I walk 3 registers down and there are about 5 people in line. The person in front of me apologizes because he saw and heard what had just happened. The Hispanic people behind me just kept saying how wrong it was. I look not 10 seconds and a Hispanic young lady walks up to the said cashiers aisle with few items in hand and the cashier starts to ring her out. The elderly man that had been 2 pp in front of me stops at her register and tells her she's wrong for doing what she did. He gets to front door and waves over to me and says"I am so sorry she did that". I had now had enough. I was embarrassed, humiliated yelled at and definitely singled out. I put my 2 items on the belt and walked over to her aisle and said "that was very wrong to yell at CLOSED CLOSED CLOSED and because I didn't speak Spanish you rung someone else out". I turned and walked back and she yells out. it doesn't matter she works here. Did she? who knows, no name tag on her and does it really matter? You don't treat people that way period!
You definitely need to have this employee pulled off the floor, retrained, suspended or released. Too many people need to work. Had she been employed at our office she would have been terminated because its a direct reflection on our company and Brand.
I will be real honest I will never never enter this location again nor will the people in our office.
I am a grown 52 year old woman and a grandmother, this should never happen!
Had this been vice versa can you imagine?
I asked my cashier what the said cahiers name was and was told OLGA. The person that rang me out really didn't even seem to care, acted like she didn't hear it, I'm guessing this is normal behavior for this store.
thank you for your time
Sandra
Desired outcome: formal letter of apology from cooperate and the employee..
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