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GearBubble - granddaughter necklace
I ordered a necklace for my granddaughter to be from grandpa, instead I received one saying from grandma. Do I need to sent this one back to get the right one? My e-mail address is [protected]@yahoo.com. My name is Roger Jones. The necklace was ordered through pay pal under my wife's name, Jacqueline Jones. Any solution to this request would be greatly appreciated. Thanks.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
GearBubble customer support contacts
Hello Roger,
Thank you for your message. Upon checking, we see you ordered from grandma: https://www.gearbubble.com/gmgdnl27tt . Unfortunately, we only sent what was on your order. However, we can refund this in full and if you wish to order again, you may do so here: https://www.gearbubble.com/gpgdnl27tt . Please allow 3-10 business days for the funds to reflect back in your account. You'll receive an email confirmation once the refund has been initiated. As for the necklace received, please donate or discard it as there is no need to return it to us. We apologize for the inconvenience.
Regards,
Team GearBubble
Thank you for your message. Upon checking, we see you ordered from grandma: https://www.gearbubble.com/gmgdnl27tt . Unfortunately, we only sent what was on your order. However, we can refund this in full and if you wish to order again, you may do so here: https://www.gearbubble.com/gpgdnl27tt . Please allow 3-10 business days for the funds to reflect back in your account. You'll receive an email confirmation once the refund has been initiated. As for the necklace received, please donate or discard it as there is no need to return it to us. We apologize for the inconvenience.
Regards,
Team GearBubble
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