Menu
CB Travel and Vacations Hotwire 2100 W Cypress Creek Rd, Fort Lauderdale, FL, 33309, US
Hotwire company logo
Hotwire
reviews & complaints
Hotwire company logo

Hotwire

2100 W Cypress Creek Rd, Fort Lauderdale, FL, 33309, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
12:00 am - 12:00 am
Tue
12:00 am - 12:00 am
Wed
12:00 am - 12:00 am
Thu
12:00 am - 12:00 am
Fri
12:00 am - 12:00 am
Sat
12:00 am - 12:00 am
Sun
12:00 am - 12:00 am
ComplaintsBoard
D
10:16 pm EDT

Hotwire - Poor / abusive customer service

To Whom It May Concern,

I am quite disappointed regarding the customer service (or lack there of) given by one of your "Chat Specialists/Support Agents", Acilia; and the next few days I will dedicate some time to finding an alternative internet & cable source, in order to completely end my relationship with Hotwire Communications.

I have literally been paying hotwire for over a year, for cable/internet; but being a loyal customer apparently doesn't mean much; as I began a chat session on july 6, 2020, to discuss my most recent bill (as well as a few past bills), and unfortunately for me... Had to encounter your employee, acilia. Not only did she not have any patience in addressing my concerns - but when I asked her a question about a specific billing entry, she responded to me with:

"parentheses is clearly a credit. Aka prorated. Also meaning that you weren't charged a full amount".

Goodness, forgive me for even inquiring and trying to understand my bill?!

Customer service is not a job meant for the impatient, nor those inclined to get frustrated, and impolite …. So quickly, and so easily. And the entire conversation was filled with this tone from acilia.

So, I say all of that to say this... You may not miss my small payments; however, if you continue to permit your staff to handle customer related matters, in this manner - well, I am sure more customers will make an exit.

I have included the above mentioned exchange (via screenshots) below.

Sincerely,

Denise M. Stocker

Read full review of Hotwire
View 0 more photos
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.