Macy's

I went to Volusia Mall Macys on 11/20/2020 to get a Yellow gold 3 row diamond ring I bought in 2017. The ring was 14K gold with diamonds. It was engraved and sized by Macy's. It developed a dent on the side of the ring. I had a warranty #[protected] that expired on 11/5/2020. Due to the Co Vid 19, I did not return to Macy's on time. Nevertheless, I was willing to pay for the repair of the ring. The ring was sent out to the jeweler and returned without repair. It stated that, "Ring has high porosity on side gallery and ring was previously solder gold is contaminated." It was beyond repair and returned to the store without work done. Repair #[protected]. I paid $934 for this ring on sale before taxes and warranty.
I am disappointed on the quality of the gold jewelry at Macy's. You will see that I have bought a few jewelry items. I am a platinum member of Macy's but will not purchase jewelry from Macy's again. I do not know how gold becomes contaminated but the ring should not have had a dent on the side that could not be repaired.
Emily Cortes-Torrado, [protected]