Burger King reviews and complaints 1
View all 4584 complaintsBurger King - managers conduct
Was In the area of Store #11633? 14820 Griffin Rd Davie, Fl 33331 ... First, I'm a Decorated USAF Veteran, Semi-retired senior citizen, and business owner...came into this restaurant since it was near to t?he area I was working and since it was raining thought I'd stop in and give it a try...Unfortunate decision on my part...I'm a long time BK customer... I went and ordered a decaf coffee which paid...have my receipt...for some reason the management didn't want to sell it to me? Something about...at this time they don't get orders for coffee...much less decaf coffee...anyways recved my first cup...with great reluctance they gave it to me...well as I was working on my laptop and not bothering anyone...finally wanted a refill...went to the counter and when I did...the most horrendous experience began...they didn't want to give me a refill...the manager lady by the name Tylee...that's what she said her name was...? Told me in no certain words that they would have to make a fresh cup...and they don't normally serve coffee at this time...much less decaf...she also said it would cost her a $1 to brew it...Laughingly in front of the other employees she proceeded and with great reluctance began to pour water through a filter of coffee grounds...and it was handed to me...It had the appearance of light tea...Said I didn't want it...and she proceeded to chastise me in front of her employees...very disrespectful...She said...all I've been doing is sitting in her restaurant for hours and drinking coffee...only had 2 refills...she didn't say there was a limit on refills….Well, after all this...I ask if I could get a receipt that I could read...I was definitely going to report this...she says...she couldn't and wouldn't go back to find a duplicate...she spoke to me like a child...Finally, while smiling...she exerted her authority and told me to LEAVE HER STORE...Felt that she would continue to upset me and call the Police on me...felt very threatened...When I arrived home my daughter ask me what seemed to be the problem...Didn't say anything...Was not combative with her...you can check the your cameras and see the entire episode...
Have never been as embarrassed and treated like this before...Burger King is way too much a professional organization to have someone represent them like this...Will not go back to this restaurant ever as long as she is there...and I belong to many organizations...will be telling them about my visit...You may not do anything about this...maybe you will...maybe you won't...know for sure...something is very wrong with this management team...it's a shame...it is a beautiful store...
jay smith [protected]
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