Wendy’s

On 2 different days I went to the Wendy's on hwy 50 in Brooksville Fl and each time I used the drive thru. First I ordered a large and small chili and a Dave's number one and the beans were so hard it was impossible to eat and it was super spicy. The burger was made all the way and I ordered just ketchup and cheese.
The second time I ordered a bacon cheese burger with no onions and a jalapeno fries and I got a bacon deluxe plain and a small regular frie and was charged 11.27. Told the lady it was wrong and manager stated I would have to buy a complete mother order and no get a refund because their company policy doesn't allow refunds..
So I was screwed out of my money and food both times.
I need to be given a refund and my food replaced.