I approached the drive thru and when ordering a 4 piece box. “It is no longer available “? What? You have chicken and a box, right? We can’t sell you 4 pieces, Sir.
Well KFC did.
How many Customers can you afford to lose?
In the old days, Al Copeland would have put 4 pieces in a box with a Smile.
Al’s gone, and so is customer service.