Domino's Pizza reviews and complaints 1
View all 1470 complaintsDomino's Pizza - poor customer service and failure to deliver
I placed an order for two pizzas and they never called or emailed me to inform me that the Pizzas were not going to be delivered. THe store employees were incompentent and continued to lie to me each time I contacted them about my pizzas not being delivered. I think it's sad that Domino's opens up stores in the African American Community and fail to provide adequate training to their employees on what is good customer service. I am going to start a campaign about this concern with business's in the Washington, Dc area that continue to employee people without properly training them on customer service. If the store was located in Northwest, Dc I am sure the driver would have come ontime and thier employees would be provided with true training.
The complaint has been investigated and resolved to the customer’s satisfaction.
COMMENT HAS ALREADY BEEN SUBMITTED
I MUST AGREE THAT THIS PARTICULAR LOCATION HAS MANY DISADVANTAGES PRIMARILY BECAUSE WHEN YOU DO CALL TO SPEAK WITH A MANAGER TO COMPLAIN YOU ARE PLACED ON HOLD FOR EXTENDED PERIODS OF TIME WITH NO REGARDS FOR CUSTOMERS RELATIONS, I MUst ALSO ADD THAT YOU ARE TREATED IN SUCH A DISRESPECTFUL TONE THAT YOU AS A CUSTOMER MIGHT QUESTION WHO IS ACTUALLY, SPENDING THEIR HARD EARNED MONIES AT THIS LOCATION...YES THIS LOCATION IS INFACT LOCATED IN ONE OF THE POOREST WARDS IN THE DISTRICT OF COLUMBIA HOWEVER WE PAY TAXES JUST LIKE EVERY ELSE AND THIS IS WASHINGTON DC AND INSTEAD OF BEING TREATED LIKE SECOND CLASS CITIZENS WE ALL SHOULD BE RESPECTED AND ADHERED TO FOR THIS IS WHAT OUR DEMOCRACY IS BASED ON IN THIS UNITED STATES OF AMERICA... SO WHAT WE NEED TO DO IS BOYCOTT THIS STORE, WALK ONE BLOCK DOWN THE STREET TO PIZZA HUT CLOSE THIS LOCATION DOWN TRUST ME ITS NOT THAT HARD... TO DO TOGETHER WE STAND UNITED WE FALL. PEACE AND UNITY