Menu
CB Department Stores T.J. Maxx 865 Bridgeport Ave, Shelton, CT, 06484, US
T.J. Maxx company logo
T.J. Maxx
reviews & complaints
T.J. Maxx company logo

T.J. Maxx

865 Bridgeport Ave, Shelton, CT, 06484, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 9:30 pm
Tue
9:30 am - 9:30 pm
Wed
9:30 am - 9:30 pm
Thu
9:30 am - 9:30 pm
Fri
9:30 am - 9:30 pm
Sat
9:30 am - 9:30 pm
Sun
10:00 am - 8:00 pm
ComplaintsBoard
A
2:52 pm EDT

T.J. Maxx - Improper deactivation of alarm tag

I went to the store on Bridgeport Ave, in Shelton, CT today. While my shopping experience was mostly pleasant (friendly cashier and dressing room attendant, found everything I wanted to buy) there was an uncomfortable situation needing attention.
Please have all the cashiers have proper training on how to properly deactivate and visually scan for magnetic alarm tags sewn into any high end clothing items. In my case the magnetic tag on the Loft jumpsuit set off the alarm as I was exiting.
I went back to the counter where the clerk checked and claimed she did not see any tag. Another salesclerk approached us and asked to see the outside of my purse. She told me sometimes expensive handbags have an alarm tag sewn into the fabric. However, this was not the case for my purse.
I left the store again, and the alarm went off one more time. Both ladies told me I could leave. However, this incident bothered me, so I scanned the clothing item myself and saw it contained the sewn in magnetic tag and re entered the Tjmaxx store after I went grocery shopping across the plaza.
I bring this to your attention because this incident could've been avoided and my time spared. I felt I should go back to clarify the situation and to have the magnetic tag properly deactivated. This would not have been the case if it was done properly the first time. Also, since incidents are caught on camera, I would not want to be mistakenly profiled for engaging in theft.
Please train your staff to thoroughly scan higher end products for any hidden or sewn magnetic devices to avoid an future
unpleasantries for any shopper. 

Desired outcome: staff training

Read full review of T.J. Maxx
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.