ADVERTISIMENT
1800 Larimer St, Denver, CO, 80202, US
Mon 9:00 am - 5:00 pm Working Hours
Sun:Closed
Mon:9:00 am - 5:00 pm
Tue:9:00 am - 5:00 pm
Wed:9:00 am - 5:00 pm
Thu:9:00 am - 5:00 pm
Fri:9:00 am - 5:00 pm
Sat:Closed

Reviews and Complaints

Xcel Energy240v conversion not complete

My spouse and I spent $18, 000 on an HVAC system and 240V electrical conversion for our property in CO. All the other houses on our block have a 240V system already, so we figured we should catch up to them. We had the HVAC system installed on 4 August 2021 and the electrical conversion started the day prior. We figured this would be done within a couple weeks at the most.

It is now 25 August 2021 and Xcel is not responsive to either my calls or the calls from my electrician. All that Xcel has to do is take down the old 120V line so the conversion can be completed and the HVAC turned on by my electrician. We have left countless voicemails for the person listed as the manager for our work order, and there is no response even during business hours. I don't know why they didn't just complete the job at the same time they installed the new 240V line; I guess they just love to waste our time and money. This HVAC system is just sitting here, meanwhile we are still sweating in our own house unable to enjoy what we spent a good portion of our savings on to improve the property. This is more than frustrating, it's infuriating. Did I mention that despite little change in our energy use that our bill almost doubled? So now Xcel is a time thief AND a money thief.

Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit
    Respond
    ADVERTISIMENT

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.