Reviews and Complaints

Massage Envy Briargate honestly think something needs to be done about the practices of Massage Envy franchises. Have misleading business practices, but there appears to be unprofessionally and unethical. I feel that when a customer signs a contract, they feel they can treat you anyway they want. If I knew then what I know now... I paid a total of 8 months. And have the right to cancel appointments any time they want. I can cancel play by their rules and follow the [censored] cancelation process bit if they keep charging you just cancel the card and file a complaint with the BBB. Unreasonable. After condescending and unprofessionising of staff. Fine upper management info. I found it. The franchise owners that I thought might be over the location I went to - they were not, As November 4, 2021 cancel my membership

Your lack of professionalism I have never in my life been treated with this uttermost disrespect.

I have been a member since 2014, even paid you establishment while the pandemic had us on lockdown...

Several times at this location I have transferred my session tp my husband
And never had a problem

Until this snot nose kid reprimands me that I was trying to trick her and pull the wool off her

I call the establishment several times no answer leave a voice mail. No return call
The admit the don't answer nor call make
So I made an appointment online

With my account but for my husband which have done several time
I so disgusted with massage envy

I would like my money make refund my session
I ll see you to court...
Your snot nose teenage will not talk to me that way

Im contacting corporate
Christina fast member 2014