Massage Envy Briargate honestly think something needs to be done about the practices of Massage Envy franchises. Have misleading business practices, but there appears to be unprofessionally and unethical. I feel that when a customer signs a contract, they feel they can treat you anyway they want. If I knew then what I know now... I paid a total of 8 months. And have the right to cancel appointments any time they want. I can cancel play by their rules and follow the [censored] cancelation process bit if they keep charging you just cancel the card and file a complaint with the BBB. Unreasonable. After condescending and unprofessionising of staff. Fine upper management info. I found it. The franchise owners that I thought might be over the location I went to - they were not, As November 4, 2021 cancel my membership
Your lack of professionalism I have never in my life been treated with this uttermost disrespect.
I have been a member since 2014, even paid you establishment while the pandemic had us on lockdown...
Several times at this location I have transferred my session tp my husband
And never had a problem
Until this snot nose kid reprimands me that I was trying to trick her and pull the wool off her
I call the establishment several times no answer leave a voice mail. No return call
The admit the don't answer nor call make
So I made an appointment online
With my account but for my husband which have done several time
I so disgusted with massage envy
I would like my money make refund my session
I ll see you to court...
Your snot nose teenage will not talk to me that way
Im contacting corporate
Christina fast member 2014