Mattress Firm

Negative Stars...First thing my delivery was scheduled for Sunday. I received a call on Thursday stating my delivery was scheduled for Friday. So, I phoned the store several times and told Jun & Sterling I can't take off from work and that my delivery was supposed to be for Sunday not Friday. I called on Sunday to make sure that we were still on and that everything was ok. I spoke with Sterling on Sunday a few times and he assured me that my mattress would be delivered as scheduled between 2:30pm - 4:30pm. I made sure everything was ready for the delivery including taking my box spring out to the dumpster (doing you guys a favor) and put my old mattress back on the bed frame (which sags now due to not having the box spring). I put my dog in her kennel and dragged my 6 food cat condo, her litterbox, food and my scared cat in the bathroom. AFTER 4 hours, still no delivery, NO contact from anyone, NO courteous call. I heard someone knock on my door at 9:30pm Sunday night. 5 HOURS LATER! REALLY. Hello, I'm sleeping. I still did not receive a CALL from anyone yesterday OR TODAY, NO MESSAGE, NO EMAIL. I had to call you guys this morning and reschedule my delivery for SATURDAY because some of us work 60 hours a week and cant take off. So now I have to wait another week. UNEXCEPTABLE, DISAPPOINTMENT. You guys didn't even apologize. YOU stressed out both of my animals on Sunday, for no reason and NOW I have to sleep on my sofa for a whole week.