57590 29 Palms Hwy, Yucca Valley, CA, 92284, US
Thu 6:00 am - 12:00 am Working Hours
Sun:6:00 am - 12:00 am
Mon:6:00 am - 12:00 am
Tue:6:00 am - 12:00 am
Wed:6:00 am - 12:00 am
Thu:6:00 am - 12:00 am
Fri:6:00 am - 12:00 am
Sat:6:00 am - 12:00 am

Reviews and Complaints

Vonsirresponsible action resulting in theft or loss

6/17/19 My daughter removed class ring in bathroom to wash hands at Vons #3058 in Yucca Valley and forgot it. Thrilled and thankful an employee found her ring and friended her on FB (her name is engraved) to let her know it was found. My daughter was thankful and said she would drive and pick it up. Employee said manager said they would mail it as it was a distance.

Well, FLAT letter envelope arrived, with some tears but no ring. I called Summer, who signed the letter, to let her know I opened a case with the Post Office for a lost ring. While I was thankful the ring was found in the store, I'm astounded at the irresponsibility of placing it in a flat envelope. She said "Oh, it was not just placed in the envelope. It was wrapped in bubble wrap, secured with a rubber band" and THEN placed in a letter envelope. "I'm sure it was the size of a ping pong ball, " Summer said. Even more shocking someone thought it appropriate to send this way. A bulky item absolutely should NOT have been mailed this way. We would've sent a pre-addressed stamped bubble envelope or small box for mailing.

It is likely stolen due to the thickness of the envelope. I inquired of Summer if Vons would be able to assist us in replacing the ring, since the irresponsibility was on the sender's end. She "looked into" and called me back that there's no policy but will help with the Post Office investigation.

Since my daughter didn't ask the ring to be mailed and quite the opposite offered to drive to pick it up, I feel Vons should be helpful in replacing the ring. Anyone I share this with is shocked it was sent in a flat envelope. This ring cost just under $300. Thankfully, Jostens has a ONE-TIME ring replacement program. The Post Office actually told me this, as it is likely stolen due to the bulk.

Replacing my daughter's ring would be $93.06. I would greatly appreciate Vons help in taking care of replacing her ring as I feel it was handled irresponsibly. Summer (asst. bookkeeper #3058) has been very kind to speak with and responsive, though it is very hard to get ahold of her due to our conflicting hours and she does not have a voice mail. I appreciate her looking into assistance, though it was not fruitful.

I am a lifetime Vons shopper here in Hermosa Beach. I know customer service is top notch. Please consider helping replacing this treasured item for my daughter. Thank you. Photos of envelope attached. Please call with any questions.

[removed]
[removed]

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    • Updated by J919B · Jul 23, 2019

      Ok y'all... I will continue to know that we're all in this together despite the rudeness most of you choose to display. I used my name as I believed I was only sending my message to the company. I'm not one to air dirty laundry on a site. I searched the company, the logo was there with address. So my mistake. Good God, I'm imperfect. Boo hoo. Had I known of course I wouldn't have listed everything and that's the only reason I want it removed. Could this be more boring? Move on.

    • Updated by J919B · Jul 24, 2019

      Amusing how people think they know things about someone they know nothing about. So happy and impressed that everyone here lives free of error in their lives. How nice for you. I do wish I could say the same but oh well. Please continue to beat this dead horse...it seems to be very satisfying to most involved.

    • Updated by J919B · Jul 24, 2019

      my goodness, such language. I said "most" involved. If you personalized that, that's not on me.

    • He
      Henry Vasquez Pelayo Aug 07, 2021
      This comment was posted by
      a verified customer
      Verified customer

      Theft of box of Marlboro 100s cost $10.00 got convicted of strong armed robbery cashier lied commented in witness statement that feared for his lif e with a box cutter need his name for probation hearing from Vons Glendale Los Feliz plus picture I'm Henry Vasquez

      0 Votes

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.