Pottery Barn reviews and complaints 1
View all 288 complaintsPottery Barn - Chair cushions
I received a Buchanan Roll Arm Upholstered Armchair from Pottery Barn about a month ago. Within days, it was clear I could not sit in the chair for longer than ten minutes before I started experiencing sciatica in my left leg. The polyester wrapped cushions are too hard. I have repeatedly requested a new cushion, that I would happily pay for, made of a poly fill with a down blend wrap, which is what my sofa from Pottery Barn was made with. They have refused to help me.
Desired outcome: replace filling in the two cushions making up the chair. I will pay for the expense.
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