Citizens Bank

I Mark Golshan Busines owenr of Doyonda Auto Sales I am writing this letter to bring to your attention that I am not satisfied with your quality of service provided at Citizens Business bank Branch located at 1095 N Garey ave. Pomona ca 91767, I am talking about the service provided on 10/21/2019 ans I want to let yopu know I was very upset with the service manager Eddie Ennis. Recently there was a check issued by an insurance company under Doyonda Auto Sales & Qarmon PC for the amount of about $3, 300 Qarmon PC signed and stamped and sent it to Citizens business Bank Branch in Pomona they didnt take it for the reason they said that Qarmon PC's bank needed to be the one to Endorse the check. I asked if I can get it Endorsed by the other party and they said I had to go to the El Monte Branch since I couldnt go Qarmon PC got it Endorsed by chase Bank and again I sent my employee who she is a well known customer at the pomona citizens branch office t make the deposit and they told her this time arounf by the service manager Eddie Ennis that a letter was misinf in the stamp of the Endorsement and she couldnt do anything to help us and she didnt do the deposit of the check and instaed she amde bold and uncomforatble comments to my employee Stating and saying to her "why is he sending you to do his dirty work?" I spoke with Laura from my main office branch of my account and explained what had happened and she responded with "I dont know what dirty work means. I have been a regular and true customer of yourbusiness with an account with you for over 25 years. I would like a follow up on this situation on how its being handled. Thank you.