Menu
CB Residential Rentals Extra Space Storage 9601 Slauson Ave, Pico Rivera, CA, 90660, US
Extra Space Storage company logo
Extra Space Storage
reviews & complaints
Extra Space Storage company logo

Extra Space Storage

9601 Slauson Ave, Pico Rivera, CA, 90660, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
9:30 am - 6:00 pm
Tue
9:30 am - 6:00 pm
Wed
9:30 am - 6:00 pm
Thu
9:30 am - 6:00 pm
Fri
9:30 am - 6:00 pm
Sat
9:00 am - 5:30 pm
Sun
Closed
ComplaintsBoard
V
6:29 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Extra Space Storage - Overcharged on fees

This company overcharged me on the fees by $125.00, they lied to me about the storage fees and after only 2 month of storage are raising the prices.
I wanted to get my stuff out and they were holding hostage and would not work out any plans with me and just wanted to extort money from me.
They should be investigated for fraud!
This storage place is next to a homeless encampment and when you go at night, they approach and there is no security. How do they get in? You are not safe at this location and the worse part is that they are aware of this situation and will not do anything about it since it is all about the money! I am requesting a refund on the overcharged fees of $125.00 they owe me.

Desired outcome: Refund

Read full review of Extra Space Storage
Update by Virginia Arellano
Dec 13, 2021 6:35 pm EST

Do not rent from this COMPANY, the units are dirty and NOT WELL MAINTAINED it is not a Safe location!
It is next to a Homeless Encampment and they will APPROACH you at night to ask for Money.
I have been afraid to go and worry for my Safety.
They Overchage and after 2 months of rental they are raiding the Prices for the same DIRTY unit and for no apparent reason other than GREEDINESS. THEY OWE ME $125.00 in Extra Fees, I am requesting they be returned.

Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.