Extra Space Storage reviews and complaints 1
View all 152 complaintsExtra Space Storage - Overcharged on fees
This company overcharged me on the fees by $125.00, they lied to me about the storage fees and after only 2 month of storage are raising the prices.
I wanted to get my stuff out and they were holding hostage and would not work out any plans with me and just wanted to extort money from me.
They should be investigated for fraud!
This storage place is next to a homeless encampment and when you go at night, they approach and there is no security. How do they get in? You are not safe at this location and the worse part is that they are aware of this situation and will not do anything about it since it is all about the money! I am requesting a refund on the overcharged fees of $125.00 they owe me.
Desired outcome: Refund
Do not rent from this COMPANY, the units are dirty and NOT WELL MAINTAINED it is not a Safe location!
It is next to a Homeless Encampment and they will APPROACH you at night to ask for Money.
I have been afraid to go and worry for my Safety.
They Overchage and after 2 months of rental they are raiding the Prices for the same DIRTY unit and for no apparent reason other than GREEDINESS. THEY OWE ME $125.00 in Extra Fees, I am requesting they be returned.
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