Lowe's

On july 15. I placed an online order. Order # [protected]. It was delivered on july 17, and during the unwrap and delivery the washer was damaged and dented in on both sides. After install, a few days later, the washer was spinning off cycle and when stop in the middle of the wash. After finding and waiting for a friend with a truck, I returned the washer to 39500 lowes dr, the dept manager. Ceasar. Was unable to do a refund or offer a store credit. Instead he told me there was nothing that could be done.. The washer was left at the store. I need a resolution, either for the full amount I paid and or a store credit for the full amount.