Living Spaces Furniture

This furniture store is, without a doubt, the "worst" when it comes to customer service and unimaginable operating procedures (besides the fact they are greedy and misrepresent their policies). I bought a sofa from their online website and, subsequently, phoned them regarding their available promo or discount codes, including free delivery. They proceeded to announce they do not offer anything of the kind, to which I remarked that a multitude of other furniture outlets are, in fact, giving their customers an assortment of promo codes, discounts and shipping incentives. No remark from them - they couldn't seem to care less! With this in mind, I went online to a competitor and found a better alternative for only a few dollars more; however, my new purchase gave me a discount credit as well as free home delivery. I phoned Living Spaces to cancel my order with them at which time I was told I would have to pay a 5% "restocking fee" (absolutely ridiculous!). She told me this fee was "company policy" and was disclosed on my invoice. Only problem there - no invoice! When I attempted to download the "invoice", it was a blank page. I tried to reason with her, stating the sofa was not scheduled for pick-up until 10 days from now and that the item had never been touched or even seen by me and that "re-stocking" fees were a concept by which the customer paid this fee for returning an item they didn't want. Living Spaces has taken this absurd "restocking fee" to a new and entirely unfair level. Is is any surprise to learn I will never do business with them again?!?!?!?! Gary Benedict