U-Haul International reviews and complaints 1
View all 224 complaintsU-Haul International - Fraudulent charges
In the first week of October 2022 I rented a van from U-Haul in Rialto for 24 hours. It was damaged before I left the lot, which I took video and photo evidence of, and only had 3/4 fuel in the tank. When I returned the unit I did so several hours earlier than was required of me, with a completely full fuel tank, and no additional damages. I informed the clerk of the pre existing damages as well as the video and photo evidence, pointing out how the pictures they took for me to verify failed to show the damages. Several days later they attempted to quietly charge me for the pre existing damages behind my back. I check my balance daily and noticed it straight away. I emailed all the information, from the contract to the video and photo evidence from before my leaving the lot, to my bank and reported the charge as fraudulent.
Desired outcome: I would like a formal apology posted publicly at the U-Haul location as well as a visible effort to suitably reprimand and retrain all parties involved.
Latest U-Haul International Reviews
Skills and expertise and customer service dropped significantly in 2024 Team Costello Moving Services - A Reliable Choice for Your Move Charlie & Noel did a SUPERB job BEST COAST MOVERS Hard Workers/nice young menGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!