Bank of America

Spoke with Juana Ramirez, Financial Center Mgr, Escondido, CA. Ms. Ramirez informed me she could not cash in my US Savings bonds because my name did not match the bonds. I provided Ms. Ramirez with a copy of the name change and confirmation that the SS number on each bond was the same as in my BOA profile, which I have been banking with since 2003. Ms. Ramirez stated she would elevate this to her manager, Joshua Mendez, Market Mgr. I was denied the contract information for Mr. Mendez. Mr. Mendez never contacted me to resolve this issue. BOA has been provided all legal information needed to cash out these bonds and has failed to act as required by the US Treasury.