IHOP

We went to eat at your IHOP restaurant located in Midvale in Tucson, AZ on Wednesday, December 25, 2019, Christmas Day. We arrived around 2:30 pm, and placed our order. The restaurant was about 1/2 full, we ended up waiting over 1 hour to get our food order. I had ordered a BLT, which I don't understand why that would take an hour to make, when we finally did receive our order, my daughter-in-law's plate had a hair on it and the pancakes that were brought out were cold. I had never had such a bad experience eating at a I-HOP restaurant before. I will never return to that restaurant and upon talking to my co-workers (I work down the street from that location), everyone had the same remark, they take a long time to serve your food and the service is awful. I am surprised that this location hasn't closed down.